Often, incidents occur in the workplace, which requires further investigation and/or the collection of additional evidence. Usually, employees are in-the-know on most of these workplace incidents, but they are reluctant to volunteer information for fear of retaliation or other personal consequences.
PLE investigators are well-trained and experienced in interview techniques. We understand the importance of good employer-employee relations and are careful not to jeopardize those relationships during the interview.
Normally, PLE investigators videotape the entire employee interview which provides an accurate record and reduces the chance of any subsequent allegations against the investigator and/or the employer. Once policy violations are admitted in the interview and captured on videotape, the potential for arbitration hearings, unemployment hearings, or civil litigation, is greatly reduced.
PLE is frequently asked to conduct employee interviews in areas involving:
- Substance abuse
- Drug trafficking
- Employee theft
- Workplace violence or threats
- Sexual harassment
INTERVIEW & INVESTIGATIVE METHODOLOGY’S USED BY PLE INVESTIGATOR’S:
Reid & Associates Behavioral Analysis Interviews (BAI) ®
BAI is a non-accusatory interview designed to identify whether or not a person is telling the truth or withholding relevant information concerning a specific crime or act of wrongdoing. Often times PLE conducts the BAI after utilizing the VIEW questionnaire. The BAI interview has proven to be very effective when there are many possible suspects and no evidence pointing to a particular person. It consists of a series of behavior provoking questions specifically developed for each case that elicit verbal and nonverbal responses to identify those persons who should and should not be eliminated from suspicion. Specifically, the BAI helps the investigator:
- Determine whether or not the person being interviewed did, in fact, commit the act
- Develop behavioral information indicative of the suspect’s truthfulness or deception regarding the issue
- Develop information, including statement inconsistencies or procedural/policy violations, possibly contributing to the problem, as well as insight into the relevant activities of others.
Research studies have demonstrated that interviewers specifically trained and experienced in behavior analysis assessment can correctly identify the truthfulness of a person 85% of the time. Ideally, PLE will be able to obtain a confession during the interview(s). If not, an employee or a small group of employees will most likely be identified as being likely responsible for the activity or of having knowledge of those responsible. Regardless, employees will be put on notice that illegal activity in the workplace is unacceptable and will be investigated, thereby serving as a deterrent.
LSI Scientific Content Analysis (SCAN) ®
Everyone wants to tell you a story, even the people who commit crimes. The key in any investigation is being able to distinguish when the story is truthful or replete with misinformation and/or lies. Having the ability to ascertain this information early on in the investigative process is extremely important. SCAN, as developed by LSI, is scientific – a consistent formula which gives consistent results. Every word in the subject’s statement – the pronouns and connections, the subjective time, the changes in language – can help to communicate what is truthful and what is not. There is no guessing, nor do you need to base an answer on the signals of the individual’s language. Using the subject’s own handwritten account of the circumstances surrounding the crime/event in question, SCAN can show:
|•||whether the subject is truthful or deceptive|
|•||what information the subject is concealing|
|•||whether or not the subject was involved in the crime|
VIEW Questionnaire ®
Based on the SCAN technique, VIEW is a structured questionnaire that presents the SCAN Technique in a ready-to-use form. Developed by Mr. Avinoam Sapir, it dramatically increases investigative efficiency by enabling the interviewer to determine the facts of the case, and to assess the reliability of the information, before the actual encounter with the person. The results are then analyzed and a large majority of the subject pool is eliminated from suspicion. By doing so, the interviewer will eliminate the need to talk with the bulk of truthful people and can focus on the few who are “possibles” for having committed the act.
PLE works with our clients to schedule and administer the SCAN/VIEW questionnaire. Ideally, all employees should complete the questionnaire at the same time, reducing the possibility of employees altering their answers after speaking with those who have completed the questionnaire. It takes approximately 15-30 minutes to complete the questionnaire. Once completed and reviewed, PLE investigators will identify certain employees that cannot be eliminated from suspicion for an interview. We coordinate closely with the client to schedule dates/times to conduct Behavioral Analysis Interviews (BAI’s) that minimizes the impact on the company’s production/operations.